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Terms of Service

Effective date: 28/04/2026
Last updated: 28/04/2026

These Terms of Service ("Terms") form a binding agreement between Beecredo Ltd (company number 13763129) of 48 Caistor Close, Manchester, M16 8NW, UK ("ContractShield", "we", "us") and the business or individual using our Service ("you", "Customer").

Please read these Terms carefully. Sections 8 (AI Output), 11 (Limitation of Liability), and 12 (Indemnity) limit our liability and allocate risk. If you do not agree to these Terms, do not use the Service.

1. Definitions

  • Service: the ContractShield website, contract-review application, email add-ons, and related tools provided by us.
  • Content: any document, text, or data you upload to or generate through the Service.
  • AI Output: any analysis, summary, risk flag, redline suggestion, or other output produced by the Service in response to your Content.
  • Subscription: a recurring paid plan such as the Pro plan described in Section 5.
  • Pay-as-you-go: single-review credits purchased as described in Section 5.

2. Your account

You must be at least 18 and authorised to enter into these Terms on behalf of your business. You are responsible for keeping your credentials confidential and for all activity under your account. Notify us promptly at support@contractshield.co.uk of any suspected unauthorised access.

3. Use of the Service

We grant you a non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes during the term of these Terms. You must not:

  • use the Service in breach of any applicable law;
  • reverse engineer, decompile, or attempt to extract the source code of the Service;
  • benchmark the Service for publication without our prior written consent;
  • use the Service to build a competing product or to train a competing AI model;
  • upload Content that infringes third-party rights, is unlawful, or that you are not authorised to share;
  • use the Service to process special category personal data (e.g. health data, biometric data) without first obtaining our written confirmation that we can support your use case;
  • circumvent usage limits, rate limits, or authentication mechanisms.

See our Acceptable Use Policy for further restrictions.

4. Your Content

You retain all ownership rights in the Content you upload. You grant us a limited, worldwide, royalty-free licence to host, process, transmit, and display your Content solely to:
(a) provide the Service to you;
(b) maintain and improve the Service, provided that any improvement use is limited to aggregated and de-identified data derived from review outputs (not from your original contract files, which are not retained); and
(c) comply with legal obligations.

We do not retain the original contract files you upload. Once a review is complete, the original uploaded file is deleted. We retain the review outputs (analysis, risk flags, summaries) so that you can access them from your dashboard. You are responsible for keeping your own copy of any contract you upload.

We will not sell your Content. We will not use your Content to train general-purpose AI models. Our AI processing partner (Anthropic PBC) is contractually prohibited from using your Content to train its models. We will not disclose your Content except as set out in our Privacy Policy and Data Processing Agreement.

You represent and warrant that:
- you have all rights necessary to upload the Content and grant the licence above; and
- your upload and our processing of the Content will not breach any obligation of confidentiality, contract, or applicable law.

5. Fees, billing, and free reviews

Free review. New users receive one (1) free contract review upon providing a valid business email address. The free review is subject to the same Terms as paid reviews and is offered at our discretion.

Pay-as-you-go. Single-review credits are currently priced at £3 per contract review, charged at the point of review.

Pro subscription. The Pro plan is currently priced at £29 per month and renews monthly until cancelled. It includes the features described on our pricing page at the time of your subscription.

Fair use policy. The Pro plan is subject to a fair use limit of 100 contract reviews per calendar month. This limit is set well above typical business use and is intended to prevent misuse (for example, bulk processing on behalf of third parties, resale, or use to train or benchmark competing products). If you exceed the fair use limit, we will contact you to discuss your usage. Options may include moving to a bespoke plan, throttling further reviews until the next billing period, or — where usage appears abusive — suspending your account under our Acceptable Use Policy. We will not charge overage fees without first notifying you in writing.

Currency and VAT. Prices are in GBP and exclusive of VAT, which will be added where applicable.

Payment. We use Stripe for payment processing. By subscribing or purchasing credits, you authorise us (via Stripe) to charge your payment method for all fees incurred.

Price changes. We may change our prices for future billing periods. We will give at least 30 days' notice of any price increase affecting your account.

Late payment. If a payment fails, we may suspend your access until the balance is paid. We may charge interest on overdue B2B amounts at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.

6. Cancellation and refunds

You can cancel your Pro subscription at any time from your account dashboard or by emailing support@contractshield.co.uk. Cancellation takes effect at the end of your current billing period.

B2B customers: subscription fees and pay-as-you-go credits are non-refundable except where we are legally required to provide a refund or where we have materially failed to provide the Service.

Consumers (individuals contracting outside of trade or profession): you have a 14-day right to cancel under the Consumer Contracts Regulations 2013. By requesting an immediate contract review within the 14-day period, you acknowledge that you lose the right to cancel in respect of any review already performed.

7. Service availability

We aim to keep the Service available 24/7 but do not guarantee uninterrupted access. We may carry out scheduled maintenance (with reasonable notice where practicable) and emergency maintenance (without notice). We are not liable for downtime caused by factors outside our reasonable control, including failures of our AI processing provider (Anthropic PBC), cloud hosting providers, or internet infrastructure.

8. AI Output — important

The Service uses artificial intelligence to analyse contracts. AI Output is not legal advice.

You acknowledge and agree that:

  • AI Output is a tool to assist your own review and decision-making — it is not a substitute for advice from a qualified solicitor.
  • AI Output may contain errors, omissions, or misinterpretations. It may miss risks, flag things that are not risks, or misapply legal concepts.
  • AI Output is generated based on the text of the contract you submit and does not take account of matters outside that text (commercial context, prior dealings, side letters, oral variations, etc.).
  • AI Output does not create a solicitor-client relationship between you and us. We are not a law firm and are not authorised to provide legal services under the Legal Services Act 2007.
  • You are solely responsible for any decision to sign, not sign, amend, or negotiate any contract. You should consult a qualified solicitor for any matter where legal advice is warranted, and in particular before signing any contract of material value or risk.

You use AI Output at your own risk.

9. Intellectual property

We own all rights in the Service, including the software, models, UI, documentation, and branding. Nothing in these Terms transfers any of those rights to you. Your feedback about the Service may be used by us without restriction.

10. Confidentiality

Each party will keep the other's confidential information confidential and use it only to perform these Terms. "Confidential information" includes your Content and our non-public technical and commercial information. These obligations survive termination for three years, except in respect of Content containing personal data, which is governed by the DPA and UK GDPR.

11. Limitation of liability

Nothing in these Terms limits either party's liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- any other liability that cannot be limited or excluded under English law.

Subject to the above:

  • We exclude all implied warranties to the maximum extent permitted by law. The Service is provided "as is".
  • We are not liable for any indirect, incidental, consequential, special, or punitive damages, or for loss of profits, revenue, business, goodwill, anticipated savings, data, or opportunity, whether in contract, tort (including negligence), or otherwise.
  • We are not liable for any loss arising from your reliance on AI Output, including but not limited to losses arising from you entering into, declining to enter into, or relying on any contract.
  • Our total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the greater of (a) the fees paid by you to us in that 12-month period, and (b) £100.

The allocation of risk in this section is reflected in our pricing, and you agree it is reasonable in the circumstances.

12. Indemnity

You will indemnify us against any claim, loss, or cost (including reasonable legal fees) arising from:
(a) your breach of these Terms or the Acceptable Use Policy;
(b) Content you upload that infringes third-party rights or is unlawful; or
(c) your use of AI Output in a manner inconsistent with Section 8.

13. Term and termination

These Terms apply from the date you first accept them and continue until terminated. Either party may terminate for material breach on 14 days' written notice if the breach is not cured. We may suspend or terminate immediately for non-payment, security risk, or serious misuse.

On termination, your right to use the Service ends. We will delete your Content in accordance with our retention schedule (see Privacy Policy Section 4).

Clauses that by their nature survive termination (including IP, Confidentiality, Liability, Indemnity, Governing Law) will continue in force.

14. Changes to these Terms

We may change these Terms from time to time. We will notify you of material changes at least 14 days before they take effect, by email or a prominent notice in the Service. Continued use of the Service after the effective date constitutes acceptance. If you do not accept the changes, you may cancel before they take effect.

15. General

  • Assignment. You may not assign these Terms without our written consent. We may assign on notice to you.
  • Entire agreement. These Terms (together with the Privacy Policy, DPA, and any order form or plan description) form the entire agreement between us.
  • Severability. If any provision is unenforceable, the rest remains in force.
  • No waiver. Failure to enforce a right is not a waiver of it.
  • Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control.
  • Third-party rights. A person who is not a party to these Terms has no rights to enforce them under the Contracts (Rights of Third Parties) Act 1999.
  • Notices. Notices to us: support@contractshield.co.uk. Notices to you: the email on your account.

16. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, save that we may bring proceedings for unpaid fees in any jurisdiction where you are based.

17. Contact

Beecredo Ltd
48 Caistor Close, Manchester, M16 8NW, UK
support@contractshield.co.uk

© 2026 ContractShield (Beecredo Ltd)